Privacy Policy

LuaLoka (“the Site”) collects and uses personal information when you submit an inquiry, in accordance with applicable laws.

1. Items Collected

• Required: name, inquiry title and message
• Optional: email, phone, attachment
• Automatically: IP address, access logs

2. Purpose

• To respond to inquiries and handle requests
• To prevent abuse and ensure security

3. Retention

Inquiry data is kept for 1 year after resolution, then destroyed without delay, unless retention is required by law.

4. Right to Refuse

You may refuse consent; however, refusal of required items may limit inquiry submission.

5. Third Parties

Collected information is not provided to third parties except where required by law.

6. Contact

For privacy questions, please use the Contact page.

Effective date: 2026-06-08